At CK WELLNESS FITNESS (202103029747), we are committed to providing high-quality personal training services. To ensure the best experience for all clients and to maintain a professional schedule, we adhere to the following policies regarding payments, cancellations, and refunds.
1. General Refund Policy
- Services: All personal training sessions and packages are non-refundable once purchased, except as required by law or in the case of a documented medical emergency.
2. Session Cancellation & Rescheduling
We understand that life happens; however, to respect the trainer’s time and other clients’ schedules:
- 24-Hour Notice: Clients must provide at least 24 hours’ notice to cancel or reschedule a session.
- Late Cancellations: Cancellations made with less than 24 hours’ notice will result in the forfeiture of that session (the session will be charged in full).
- No-Shows: If a client fails to appear for a scheduled session without notice, the session will be charged in full.
3. Package Expiration
- To encourage consistency and results, all training packages have an expiration date:
- 5-Session Packages: Expire [30/60] days from the date of purchase.
- 10+ Session Packages: Expire [90] days from the date of purchase.
- Unused sessions after the expiration date are non-refundable and cannot be transferred.
4. Medical and Exceptional Circumstances
- If a client becomes unable to train due to a documented medical condition (physician’s note required), the remaining balance of a package may be frozen for up to [6] months or refunded on a pro-rata basis at the discretion of management.
6. Contact Information
For any questions regarding billing or to request a cancellation, please contact CK at +6010-2256592